Thinking Like A Techie – The Diagnostic Path - Page 3
DISCUSSION: None of the previous answers were necessarily incorrect thinking. In fact, all of the choices were perfectly correct, but some were simply better choices at this point in our troubleshooting because they could be easily solved. In this case, the easiest solution was to check to see if either the monitor or the computer is hibernating.
When there's an easy and likely solution to a problem, it makes sense to try it before something else that is not so easy.
Now, check out the next stage of this scenario below.
When there's an easy and likely solution to a problem, it makes sense to try it before something else that is not so easy.
Now, check out the next stage of this scenario below.
Upgraded Scenario:
There are probably other ways to think about this situation, but these are the most likely.
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You sit down at the computer, grab the mouse and move it around, but nothing happens. You notice that the computer's power light is on. The monitor's power light is also on, but the monitor is dark. You check for hibernation of the computer by tapping the space bar a couple times. The monitor lights up and you can see your login screen. Moving the mouse still causes nothing to happen. You think that a likely Point of Failure points to the mouse.
Without giving you any other information, here are some possible ways to think about this right now: |
