Thinking Like A Techie – The Diagnostic Path - Page 2

DISCUSSION: In the previous choices, only A (giving up) offered no valuable diagnostic solution to the problem. B looked at one major component, and was certainly one direction to consider, but, again, the solution to the problem was not very useful. Choices C and D also both looked to fundamental components as well, but they also followed through with likely solutions.

So, with what appears to be a non-working computer, there are at least three (3) points of failure that can be addressed immediately. Starting from the broadest concern first, we should determine if the computer is turned on. So, now the scenario below has another piece of information added.

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Upgraded Scenario:

(Italics show the previous information.)

There are probably other ways to think about this situation, but these are the most likely.

Click on the one choice that makes sense to you.

You sit down at the computer, grab the mouse and move it around, but nothing happens. You notice that the computer's power light is on. The monitor's power light is also on, but the monitor is dark.

Without giving you any other information, here are some possible ways to think about this right now:

A. The mouse is not working properly. I should check to see if it is working properly.

B. The monitor is not working properly. I should check to see if it is working properly.

C. The computer is hibernating. I should wake it up.

D. The monitor is hibernating. I should wake it up.